Terms of Service

1. Acceptance of these Terms

These Terms of Service (the "Terms") form an agreement between you and Tapplify Technologies Inc. ("Tapplify," "we," "us" or "our") when you access or use the Tapplify website, dashboard, property experiences, AI Concierge, optional hardware or related services (collectively, the "Services").

If you use Tapplify on behalf of a company, property owner, property-management business or other organization, you represent that you have authority to bind that organization to these Terms.

If you do not agree with these Terms, do not use the Services.

2. The Tapplify Service

Tapplify is a guest-experience platform for hospitality and short-term-rental properties. Depending on the plan and configuration, the Services may include digital property guides, guest-facing property pages, QR access, NFC-enabled touchpoints, Mini Tapps, Wi-Fi information, house information, local recommendations, property customization, analytics, multi-property tools, AI Concierge features and related dashboard functionality.

Features may vary by plan, property, region and stage of product availability. Marketing pages and demonstrations are illustrative; the features included in your account are those made available in your selected plan or order.

3. Customer accounts

You must provide accurate account information and keep login credentials secure. You are responsible for activity occurring under your account and for ensuring that authorized team members comply with these Terms.

Notify Tapplify promptly if you suspect unauthorized access to your account or credentials.

4. Free trial

Tapplify may offer a 15-day free trial that allows eligible users to create and test a property experience before choosing a paid plan. Hardware is not required to begin a trial unless expressly stated otherwise; a property QR code may be used to test the guest experience.

Any payment-card requirement, automatic conversion to a paid subscription, feature limitation or other condition associated with a trial will be disclosed before the trial begins. Unless a different rule is disclosed at signup, access to paid features may be limited or suspended after the trial if you do not activate a paid membership.

We may modify or discontinue promotional trial offers or restrict repeated or abusive trial use, subject to applicable law.

5. Subscriptions, pricing and billing

Paid Tapplify plans may be offered monthly or annually. Current public pricing, included features, additional-property pricing and applicable promotions are displayed on the Tapplify website or in the applicable signup or order flow.

Where the website states that annual billing includes "2 months free," the annual software price is calculated as ten months of the corresponding standard monthly price for twelve months of service, unless a different promotion or order term is clearly disclosed.

Prices may exclude applicable taxes, shipping, duties or other charges unless stated otherwise. Before a paid transaction is completed, Tapplify will disclose the price, recurring charges, applicable fees and other mandatory information required by law.

Renewal, cancellation, refund and payment-card rules applicable to a subscription will be displayed before purchase and/or in the customer account or order documentation. Tapplify will not use these Terms to remove any cancellation, refund or other right that cannot legally be waived.

6. Quebec distance transactions and consumer rights

If a transaction is subject to Quebec rules governing a contract concluded at a distance, Tapplify will provide the mandatory information before the customer accepts the transaction. This includes, as applicable, Tapplify’s business identity and contact information, a detailed description of the goods or services, price and related charges, taxes, total cost, payment terms, currency, delivery information, cancellation or return conditions, refund conditions and other restrictions.

The customer will be given a reasonable opportunity to accept, correct or decline the proposed transaction before it is completed. Where required by law, Tapplify will provide a copy or confirmation of the contract in a form that can be retained and printed within the applicable legal time period.

Nothing in these Terms limits mandatory legal warranties, cancellation rights, chargeback rights or other consumer protections that apply to a particular transaction.

7. Optional hardware and Mini Tapps

Tapplify may offer physical NFC/QR touchpoints, Mini Tapps and other branded hardware as optional add-ons. Unless expressly stated otherwise, physical hardware is sold separately from the software subscription.

Hardware pricing, shipping charges, delivery estimates, supported destinations, customization options, returns, replacements and any additional warranty terms will be shown at purchase or in the applicable order documentation. Those transaction-specific terms form part of these Terms.

Any legal warranty that applies under mandatory consumer law remains in effect and is not excluded by these Terms.

You are responsible for choosing appropriate placement, installation and use of hardware at your property. Do not install hardware in a way that creates a hazard, damages property or violates applicable building, safety, accessibility, lease or other requirements.

8. Customer and property content

You retain ownership of content you upload or configure in Tapplify, including property descriptions, images, logos, house information, Wi-Fi information, recommendations, instructions and AI knowledge-base content ("Customer Content").

You grant Tapplify a non-exclusive, worldwide, royalty-free license to host, copy, process, format, display and transmit Customer Content as reasonably necessary to provide, secure and improve the Services and to make your configured property experience available to authorized users and guests.

You represent that you have the rights and permissions needed to provide Customer Content and that it does not violate law, privacy rights, intellectual-property rights or third-party agreements.

You are responsible for the accuracy and safety of property-specific information. This includes check-in details, access instructions, amenity instructions, house rules, emergency contacts, recommendations and other operational content.

9. AI Concierge

Tapplify may provide AI-powered conversational features that generate responses using Customer Content, configuration data, conversation context and other information available to the Service.

AI-generated output can occasionally be inaccurate, incomplete, outdated or unexpected. Tapplify does not guarantee that every AI response will be correct or appropriate for every circumstance. Customers are responsible for maintaining accurate source content and reviewing how AI features are configured for their properties.

If direct instructions from a property operator conflict with an AI-generated response, the property operator’s direct instructions should be treated as controlling for that property.

10. Guest and end-user use

Guests may use a Tapplify property experience to access information provided by the property operator. Tapplify is the technology platform and is not the owner, manager or operator of the property unless expressly stated otherwise.

The property operator remains responsible for the property, hospitality service, physical premises, guest relationship, safety practices and property-specific promises. Tapplify is not a party to the guest’s accommodation booking solely because the property uses Tapplify.

11. Acceptable use

You may not use the Services to violate law or another person’s rights; upload unlawful, infringing, deceptive, malicious or harmful content; gain unauthorized access; interfere with or overload systems; introduce malware; send unlawful spam; misrepresent identity or affiliation; circumvent security or rate limits; or use AI features to facilitate unlawful, harmful or abusive activity.

We may investigate suspected abuse and take reasonable protective action.

12. Tapplify intellectual property

Tapplify and its licensors own the Services, software, interfaces, designs, trademarks, logos, documentation and other materials we provide, excluding Customer Content and third-party materials.

Subject to these Terms and payment of applicable fees, Tapplify grants customers a limited, non-exclusive, non-transferable right to access and use the Services during the applicable subscription term for their internal business and guest-experience purposes.

If you provide feedback or suggestions, you allow Tapplify to use that feedback without restriction or obligation to you.

13. Third-party services and links

Tapplify may connect to or display content from third-party services, websites, maps, payment providers, communications providers or other external tools. Tapplify does not control those third parties and is not responsible for their independent terms, privacy practices, availability or content.

Your use of a third-party service may be subject to separate terms between you and that provider.

14. Availability and changes to the Service

We aim to provide a reliable and high-quality service, but we do not guarantee uninterrupted or error-free availability. Maintenance, security events, internet failures, third-party outages or other circumstances may affect access.

We may add, improve, modify or discontinue features. If a material change significantly reduces core functionality of a paid service, we will provide notice where reasonably practicable or required by law.

15. Suspension and termination

You may stop using Tapplify at any time, subject to subscription, billing, cancellation or order terms applicable to your account.

We may suspend or restrict access if reasonably necessary to protect the Services or others, address non-payment, investigate suspected fraud or abuse, comply with law, or respond to a material breach of these Terms.

Upon termination or expiration, access to some account features and Customer Content may end. We may retain information where required or permitted by our Privacy Policy, law, security needs or legitimate recordkeeping obligations.

16. Disclaimers

To the fullest extent permitted by law, the Services are provided on an "as available" basis. Tapplify disclaims implied warranties to the extent they can lawfully be disclaimed.

Tapplify does not warrant that the Services will meet every business requirement, prevent every guest inquiry, produce any specific occupancy, revenue, review score or operational result, or that AI output will always be accurate.

Nothing in these Terms excludes rights or warranties that cannot legally be excluded under applicable consumer-protection or other mandatory law.

17. Limitation of liability

To the fullest extent permitted by law, Tapplify will not be liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for loss of profits, revenue, goodwill, business opportunity or data, arising from or related to the Services.

To the fullest extent permitted by law, Tapplify’s aggregate liability arising out of or relating to the Services and these Terms will not exceed the greater of (a) the fees you paid to Tapplify for the affected Services during the twelve months immediately before the event giving rise to the claim, or (b) CAD $100 if you used only free Services.

These limitations do not apply where applicable law does not permit them, and they do not limit liability that cannot legally be limited or excluded.

18. Indemnification

To the extent permitted by law, a business customer agrees to defend, indemnify and hold harmless Tapplify Technologies Inc. and its directors, officers, employees and affiliates from third-party claims, damages, liabilities and reasonable costs arising from the customer’s unlawful use of the Services, Customer Content, violation of third-party rights, or material breach of these Terms.

This section does not apply to the extent prohibited by applicable consumer-protection law.

19. Governing terms and disputes

These Terms are governed by the laws applicable to Tapplify Technologies Inc. at its registered office, together with applicable federal laws of Canada, without giving effect to conflict-of-laws principles, except where mandatory law requires another result.

Any mandatory consumer, privacy or other statutory rights available in your jurisdiction remain unaffected.

If an order form, enterprise agreement or other written agreement signed by Tapplify contains different governing-law, dispute or commercial terms, that agreement controls for the matters it covers.

20. Language and Quebec customers

A complete French version of these standard Terms is available at all times. For customers in Quebec to whom the rules governing contracts of adhesion apply, Tapplify will make the French version accessible before the customer agrees to be bound by a version in another language.

After the French version has been made available, a customer may expressly choose to contract in another language where permitted by law. If mandatory law provides a different rule or a more favorable interpretation, that law prevails.

21. Changes to these Terms

We may update these Terms as the Services or legal requirements change. The revised Terms will be posted with an updated effective date. Where required by law or where a change materially affects an existing paid service, we will provide additional notice.

Your continued use of the Services after updated Terms become effective constitutes acceptance only where permitted by law. If applicable law requires affirmative consent or delivery of a revised French contract, we will follow that requirement.

22. Contact